Support
Help when you need it — on your terms.
Customers can open support tickets from their portal. Technicians review permitted diagnostics first and only request temporary camera access when video viewing is truly necessary.
Remote diagnostics
Hub status, device health and alert delivery history — without viewing your cameras.
Approval-only video access
You approve or deny each request. Approved sessions are time-limited, logged and revocable instantly.
Care plans
Essential Care, Smart Care Plus and Elite Concierge add health reviews, priority support and on-site discounts.
Self-service
Manage users, alerts, alarm tones and cameras yourself from the S&B app.
Frequently asked
Ready to protect what matters most?
Talk to a security specialist and get a custom quote for your home or business.